FOXBet, Poker Stars Real-Money Apps Down Due to ‘Unscheduled Maintenance Issue’
Posted on: February 6, 2022, 02:48h.
Last updated on: February 6, 2022, 03:15h.
Online gaming sites run by the Stars Group have been down the entire weekend. That’s according to users’ posts on Twitter, leading the company to issue an apology citing an “unscheduled maintenance issue” as the cause.
It remains uncertain when the real-money apps will be back online. A statement from a Stars Group spokesperson to Casino.org said the issue was not related to any security or data breach, and that the company’s tech staff was working to get those sites operational as quickly as possible.
Customers across all verticals (FOXBet Sportsbook, PokerStars, and Stars Casino) can still manage their accounts,” the statement read. “We do not anticipate any impacts to customer account balances. We thank customers for their patience and apologize for this inconvenience.”
Users began to post messages on social media Friday morning (ET) that they weren’t able to get into the sites. PokerStars responded on Twitter that tournaments in Michigan, New Jersey, and Pennsylvania were canceled through 10 am ET Monday.
FOXBet is available in those states as well as Colorado.
The Stars Group is part of Flutter Entertainment. Other Flutter brands, which include FanDuel and TVG, are not affected by the issue. FOXBet’s free-to-play app was also operational on Sunday afternoon.
Stars Group Apps in Michigan’s Mid-Tier
Not every state breaks down revenue and handle figures by operator. But based on totals from Michigan and Pennsylvania, the Stars Group brand ranks in the middle of the pack in both states.
In Michigan, the Stars Group is the online gaming partner to the Little Traverse Bay Bands of Odawa Indians.
In 2021, FOXBet reported a handle of $56.3 million, according to data from the Michigan Gaming Control Board. That was seventh-best out of the 14 licensed operators. In all, the operators reported a combined handle of $3.66 billion for the year.
While FOXBet’s handle was more than $100 million less than the sixth-highest sports betting app in the state, it fared better in adjusted gaming revenue (AGR) totals. Its $1.7 million AGR was the fifth-highest statewide.
Statewide, the sportsbooks reported a combined AGR of $110.6 million. Only eight of the 14 licensed sports betting apps in Michigan produced positive AGR last year.
In iGaming, the Stars Casino and PokerStars combined to generate an AGR of $36.8 million. That ranked eighth out of the 14 operators, which combined to report $1 billion in AGR.
Leading Poker Site in Pennsylvania
In Pennsylvania, the Stars Group brands are partners with the Mount Airy Casino Resort. Through the first six months of the 2021-22 fiscal year, FOXBet’s $85.8 million handle ranks sixth among the state’s 13 mobile sports betting operators. Its $4 million in taxable revenue was seventh-best among operators.
The state’s mobile apps reported a handle of $3.23 billion and revenues of $142.5 million for the first half of the fiscal year.
PokerStars stands as the largest online poker operator in Pennsylvania. It reported $11.5 million of the $17.4 million in revenue the state’s online apps reported from rakes and tournament fees for the first half of the year.
The Stars Casino reported gross revenues of $12.8 million for online slots and $7.6 million for banked table games for the first half of the 21-22 fiscal year. The gross revenue figures ranked fifth and fourth, respectively, out of the nine iGaming operators.
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Last Comments ( 6 )
This is what happens when you deal with a lower level book. Get your money out and go with the big boys. Good Luck
This site needs a visit from gambling control commissions....They are not right on what they are doing.....site doesn't go down for maintenance....not this time... This has happened before..
I was looking at my Foxbet savings account today, I thought this was a sports betting site, I already have a savings account with my bank, I think we all better start looking for another betting site if we want to start wagering again, going on 4-days. I haven't tried to pull any money off it yet, afraid it might not work and who knows where it could go, Maintenance could mean were trying to find your money AOL, Going to Vegas in a week hopefully it's not under maintenance.
Here it is Monday 1pm and still under maintenance with no explanation other than "don't panic". How about an explanation to the people who keep the site in business (us the players).
They aren’t being honest. You absolutely CANNOT get to your balance or accounts. It’s been that way for days. Like it or not, they have a responsibility to users to keep their money safe and accessible regardless of the gaming server issues.
Thanks for writing about this, I haven't seen any articles on it and foxbet deserves the bad publicity because even though this is the longest "unscheduled maintenance" it definitely isn't their first. The way these betting apps shove the ads down our throats, the app should work especially since I just made a deposit. Thanks again